As we gear up for the year 2024, the future of artificial intelligence (AI) is looking more exciting than ever. Anthony Abdulla, Senior Director of Product Marketing for Intelligent Automation at Pega, is here to take us on a journey through the transformative potential of AI and automation in the coming year. This isn’t just about technology; it’s about the legal, ethical, and societal impact that AI will have.
AI and low code unveil a unified front
In 2024, the combination of AI and low code is set to redefine the technological landscape. Standalone low-code solutions are no longer enough as generative AI takes center stage.
According to Anthony, AI is about to revolutionize the low-code landscape. While businesses have been successfully using low-code solutions, the rise of AI means that these solutions will face disruption. If your low-code solution doesn’t integrate AI, you’ll be left behind. The incorporation of generative AI opens up new opportunities and immense value for business users to elevate their use of low-code and AI across their business.
AI will empower citizen developers
Contrary to popular belief, AI won’t replace low code. Instead, it will empower citizen developers to reach new heights.
While some organizations have proposed using AI to generate code, this approach can lead to less robust applications and higher technical debt. In 2024, the focus should be on super-powering low-code app development with AI. AI will make low-code development even more intuitive, allowing business users to create their own intelligent business processes. This will push citizen development further than ever before.
Rise of low-code fusion teams
The integration of AI into low-code platforms will give rise to low-code fusion teams in 2024.
Fusion teams will play a prominent role in 2024, driven by the integration and proliferation of AI into low-code platforms. Despite the advancements brought about by low code, cross-functional planning, control, oversight, and cost management are still necessary in app development. Fusion teams will unite business and IT under shared management and governance principles to ensure the scalability and security of AI-infused low-code development. These teams will be instrumental in ensuring the accuracy and efficacy of AI-generated content within the low-code environment.
Convergence of Automation and AI
In 2024, the convergence of process mining, task mining, automation, advanced decisioning, and AI will bring us closer to the autonomous enterprise.
The combination of process mining, task mining, automation, advanced decisioning, and AI will finally bring digital transformation full circle in 2024. These technologies will no longer operate separately but will work together to power and drive autonomy. Enterprises that bring AI and automation together under one common business architecture will deliver connected outcomes across their customers, agents, and back-office employees. This will enable the agility that businesses need to keep up with digital transformation.
Era of the self-optimizing enterprise
2024 is predicted to be the year of the self-optimizing enterprise, where AI, workflow automation, and process mining converge.
With the convergence of AI, workflow automation, process mining, and more, businesses will apply intelligence across the entire organization like never before. Leaders will focus on improving business value and investing in ways to optimize processes for the best possible customer experience. This will create a self-optimizing business environment that benefits both employees and customers.
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